Frequently Asked Questions (FAQ)
See responses to some of the common questions we received from our site visitors.


What is included with my kitten?
All of our kittens get 2 Heska Ultranasal Feline vaccines, a snap felv/fiv test and a fecal exam for parasites. We use the intranasal vaccines because they are safer for the babies and involve no injections. If need be male kittens are also neutered before they go home. They also have a written guarantee against congenital defects.
How do I reserve a kitten?
Reserving a kitten typically involves contacting us and following the process. Here’s a general guide:
Research: Find the kitten or kittens you want from PetSmart Cat website.
Contact Us: Submit your online application indicating the kittens you want via the Contact Us page on our website.
Application: We will send you the Sales Contract to go through the terms and conditions outlined in the paperwork.
Deposit: Sign the Contract and return it and we will send you information to put a deposit.
Wait: If the kitten is not yet ready to go home (e.g., too young or needs vaccinations), you may need to wait until they are ready. Stay in touch with us for updates, our maximum reservation time is 30 days.
Prepare: While waiting, prepare your home for the new arrival. Get supplies like food, litter, a bed, and toys.
Delivery: Once the kitten is ready, arrange a time to have them delivered. Complete any remaining paperwork and pay any outstanding fees.
Follow-Up: We follow up to ensure the kitten is settling in well. Be open to our advice and support.
We are ethical and responsible and strictly follow breeding practices.
What’s your opinion on declawing?
We follow all AVMA policies regarding declawing. If you are in a situation where declawing is recommended such as people on blood thinners, with immune disease, with allergies, on chemotherapy, etc. Then we can do it humanely before your kitten goes home. While declawing itself is a very debated topic, it is relatively undisputed that kittens declawed earlier heal more quickly than cats declawed later in life.
Why would I get a kitten from a breeder instead of an animal shelter?
Animals have been selectively bred for thousands of years to be better suited to their environment and their role in our society. For example, ancient Egyptians bred cats to be superior mousers to keep their food safe. The same concept applies to modern cat breeds and cats have been bred to be friendly, social indoor pet cats with a soft, plush coat. In addition, the health of the parents is carefully controlled as is the environment the kittens are raised in. This is a bit different than rescuing a cute little kitten from your local animal shelter. Every person should make the best decision for themselves and their family.
If you have any other question please email to: kittensales@petsmartcats.com
What’s the Easiest Way to Ensure My Kitten Uses the Litterbox?
Litterbox usage is a pretty common concern of new pet parents. Most kittens learn the process from their mothers, but if this hasn’t occurred, you can make learning to use the litterbox easier. Always make sure the litter box is readily available in a space your kitten has easy access to, preferably in a quiet and safe place, and is cleaned daily. Place him in the box after meals and playtime. This will help your kitten to know where to go to when to eliminate and help build the habit. Remember, accidents will happen, so never scowl or hit your kitten.
How Can I Get My Kitten to Be Friendlier?
If your kitten is hiding or generally anti-social, there are a few things you can do to help improve the situation. Make sure to give your feline plenty of petting and love as often as possible. Also, instead of forcing a hug from your kitten, encourage a playtime session. Â Let your kitten acknowledge your positive intentions by spending time with him.
When Does My Kitten Need to See a Veterinarian?
In most cases, you want to introduce your kitten to the cat veterinarian within a week of bringing him home. First vaccinations are typically administered at around eight weeks of age, with boosters until sixteen weeks of age. If there’s a major issue, such as your pet is acting lethargic or doesn’t seem to be eating or drinking, you’ll want to contact us as soon as possible for further guidance.
Why is My Kitten Constantly Scratching on Things?
In general, kittens are pretty playful. Help keep your pet from forming a habit of scratching on the furniture by offering plenty of alternatives, including a scratching post, toys, and other appropriate methods. Offer plenty of praise and treats when they are used.

At PetSmart Cat, we are committed to matching you with the perfect cats for lifelong companionship selected from the best breeders in the States.
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- Email: kittensales@petsmartcats.com
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